Stinger | Customer Experience Management & Secret Shopping

Stinger is your Customer Experience Management platform — powered by AI secret shopping. Discover the real moments that win or lose customers, coach your team with hard evidence, and stay compliant while you're at it.

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Powered by AI

Our AI analyzes your business, customer demographics, and real Google & Yelp reviews to design secret shopping scenarios that expose exactly where your customer experience breaks down — so every undercover visit turns into actionable CX improvements.

Customer Persona Matching

AI builds the perfect shopper profile to mirror your real customer demographic

Review Intelligence

Mines Google & Yelp reviews to surface the CX patterns your customers keep mentioning

Location-Specific CX Shops

Custom scenarios for each location's unique layout, traffic, and customer journey

Continuous CX Improvement

AI refines shop criteria after every visit — your CX intelligence gets smarter over time

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CX Insight Accuracy

98%

Scenario Relevance

95%

Setup Time Saved

80%

AI-Powered CXM Platform
Real shoppers. Real data. Real customer experience improvements.

Your CXM Platform, Powered by Secret Shopping

Stinger is a Customer Experience Management (CXM) platform that uses AI-powered secret shopping to reveal exactly what your customers experience. We deploy trained, anonymous shoppers to evaluate every touchpoint — from greeting to checkout — so you know where to invest in training, where you're winning customers, and where you're quietly losing them.

Our vetted secret shoppers blend seamlessly into your customer base and conduct unannounced visits that mirror real buying scenarios. Every shop produces an AI-scored report with photos, detailed observations, and specific coaching recommendations — giving you the customer intelligence to build a consistently great experience and, where required, stay ahead of regulatory compliance.

Why Businesses Choose Stinger:

Discover the real customer experience in your locations

Coach staff with evidence-based, real-visit data

Benchmark CX quality across all your locations

Turn customer feedback into measurable improvement

Stay compliant with age-restriction and licensing laws

AI-scored, photo-documented reports in 72 hours

CXM & Secret Shopping for Every Industry

We help businesses across every sector understand and elevate their customer experience:

Alcohol & Bars

Tobacco & Vape

Retail & C-Stores

Restaurants & QSR

CBD / Cannabis

Any Industry

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How Stinger CXM Works

1

Build Your CX Profile

Create an account, add your locations, and define your customer journey. StingerAI crafts custom secret shopping scenarios in minutes — tailored to your exact business.

2

Secret Shopper Visit

A vetted secret shopper visits your location as a real customer, evaluating every touchpoint — from first impression to final transaction.

3

CX Insights & Action Plan

Receive an AI-scored report with photos, scores, and a specific coaching plan to elevate the customer experience and close any compliance gaps.

100%

Unbiased CX Data

24/7

Support

72hr

Report Delivery

Vetted

Secret Shoppers

What business owners are saying

★★★★★

"Their services is better than Mama's Spaghetti!"

Ipp's Pastaria & Bar

Best Service Around

★★★★★

"Working with this secret shopping company has been an incredibly valuable experience for our business. Their detailed evaluations and honest feedback gave us clear insight into how our customers truly experience our services. The reports were thorough, easy to understand, and provided practical recommendations that helped us improve our team’s performance and customer satisfaction. I highly recommend their services to any business looking to strengthen their customer experience and maintain high"

Truck & Tap

Best investment

★★★★★

"Best decision ever! AI assistance has change the landscape of analytics"

Chuck's Mojito Shack

Easiest decision ever

5-Min Setup

Tell our AI your business and get a custom CX scenario ready to deploy instantly

Review Intelligence

AI mines your Google & Yelp reviews to find the CX patterns worth investigating

CX Scoring

Every shop is AI-analyzed for service quality, customer experience, and compliance

Predictive CX Insights

Identifies your highest-risk employees and service gaps before customers walk away

From Our Blog

Insights and expertise from the Stinger Compliance team

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★ Featured

Product Updates

Using AI to get better Shopping Results

When employees don't see themselves or their customers in a compliance question, they check the box and move on. The program becomes theater — technically complete, practically useless. Violations happen not because businesses don't care, but because the training never connected with the people doing the work.

Chuck G • Mar 11, 2026 •

4 min read

Read the Article