Frequently Asked Questions

Our AI tracks your program activity, monitors key dates, and learns the rhythm of your business. It proactively reminds you of upcoming deadlines, identifies areas falling behind, and prioritizes what needs your attention today — so nothing slips through the cracks.

Absolutely. Your data is never shared with third-party AI training datasets and never used to train models outside of your account. All AI processing occurs within our secure, encrypted environment, and we follow strict data governance practices to ensure your information stays private and protected.

When you connect your Google and Yelp profiles, our AI reads through your customer reviews to understand who your real customers are — their language, concerns, expectations, and pain points. That insight is then used to shape the compliance questions your employees answer, making them feel relevant to your actual business rather than generic industry templates. The result is a program that resonates with your team because it reflects the customers they serve every day.

A customer persona is a profile of your typical customer built from patterns in your reviews — things like how they describe their experience, what they value most, and what frustrates them. Our AI uses these patterns to frame compliance questions in the context of your real customer base. For example, a business whose reviews frequently mention family visits will see questions framed around family-friendly service standards, not abstract policy language. This keeps your team engaged and makes compliance feel purposeful

Yes. From your dashboard you can view the key themes and persona insights the AI identified from your reviews, along with which question sets they informed. This gives you full transparency into the process and lets you flag any insights that don't feel accurate to your business so the AI can recalibrate.

Not at all. The AI is designed to make your experience simpler, not more complicated. It presents insights in plain language, guides you through recommended actions step by step, and removes the complexity of managing a compliance program manually. If you can read a dashboard, you can take full advantage of everything AI has to offer.

In the Locations section of your profile, you can add multiple business locations by entering the address and relevant location details.

We use AI to analyze your business data, flag potential compliance gaps, and surface actionable insights — so you spend less time digging through reports and more time running your business. AI works quietly in the background to monitor your program continuously, alerting you to issues before they become violations.

No. AI is your assistant, not your decision-maker. It surfaces information, highlights risks, and recommends next steps — but every decision remains in your hands. You stay in full control of your compliance program at all times.

After the shop is completed, the Stinger will send their report to our team for review. Once finalized, the report will be available in your profile, and a copy will be emailed to you. You will receive the full report within 24 hours of the shop.

All shop reports will be stored in your profile, allowing you to access and review them at any time.

Create an account to become a client, add your locations, and complete your profile. After setup, you’ll be able to schedule a shop.

You can schedule a shop whenever you feel it is necessary. It can be anywhere from weekly, bi-weekly, monthly, quarterly, etc. There is no limit on the amount of shops that you can schedule.

Once your shop has been completed, you will receive an email notification and can view the completed report in your profile.

Shoppers follow natural customer scenarios—such as asking questions, making a purchase, or requesting help—so their visit feels like any other interaction.

Yes. Mystery shoppers can evaluate multiple locations and compare performance across stores. We review your online customer feedback, in-store shopping performance, and service quality at each location. After the evaluations, we compile the results into a detailed report that compares locations and shows how your business is performing overall. This report helps you understand the overall health of your brand, identify strengths, and highlight areas that may need improvement.

We train our mystery shoppers by providing them with clear guidelines based on your brand standards and expectations before they complete any evaluations. Shoppers review detailed instructions about what to observe, such as customer service quality, cleanliness, product knowledge, and employee interactions. They are also given specific scenarios and evaluation checklists that align with your company’s policies so they know exactly what to look for during their visit. This ensures every shopper evaluates your business consistently and according to your brand standards.